Privacy Policy

1. Who handles your information?

FORGED3D (Pty) Ltd, trading as FORGED 3D, is responsible for the personal information it processes for its business. The owner and current privacy contact is Tiaan Bezuidenhout. The business is located in Langenhoven Park, Bloemfontein, Free State, South Africa.

For a privacy enquiry or request, contact info@forg3d.co.za or +27 67 348 6378 on WhatsApp and identify it as a privacy request. We apply this notice with the Protection of Personal Information Act (POPIA) and other applicable South African requirements.

2. Information used for enquiries and orders

Depending on what you choose to share, we may receive your name, WhatsApp number, email, delivery or billing address, organisation, product preferences, plastic and colour choices, quantities, designs, model files, measurements, workshop requirements, order history, payment confirmations, support messages, and photographs of a product problem.

For returning-customer or permitted review offers, we may ask for a previous order reference or proof of a genuine review. Please redact unrelated personal details and avoid sending other people’s information unnecessarily. We do not need your banking password, card PIN, or account login details.

Providing enquiry details is voluntary, but we may be unable to quote, deliver, verify an offer, or resolve a particular issue without the relevant information. Only provide files and personal information you are authorised to share.

3. What this website sends and stores

The current website has no customer account, online payment checkout, or built-in advertising analytics. Enquiry entries are held in the page until you choose how to proceed. After reviewing, selecting “Send enquiry by email” submits those details to FormSubmit for delivery to info@forg3d.co.za. Its confirmation and spam checks open in a separate tab. You can instead prepare a message in your email app or download a local copy; a downloaded request stays on your device until you share or delete it.

Product cards read the public product catalogue. Selecting “Request on WhatsApp” opens an external WhatsApp link containing the chosen product, model option, quantity, plastic and colour if relevant, and displayed price information. WhatsApp/Meta can process the link and associated device or account data at that stage. FORGED 3D receives your message when you send it.

Our application does not currently set advertising cookies or save enquiry details to browser local storage. Your browser may cache public files or retain history. The hosting provider may process technical request information such as IP address, request time, browser information, and requested pages to operate and protect the site. If hosted on GitHub Pages, GitHub’s privacy terms also apply. We will update this notice before materially changing these practices.

4. Why we use the information

We use relevant information to answer enquiries, prepare and fulfil agreed orders, communicate specifications and prices, arrange delivery or digital supply, organise workshops, verify an agreed discount, handle returns, keep necessary business records, and resolve disputes.

Depending on the activity, processing is necessary for steps towards a contract or its performance, a legal obligation, a legitimate business interest balanced against your rights, or your consent. We do not treat merely browsing the site as consent to unrelated marketing. Where consent is required for a separate purpose, we will ask for it; you may withdraw it without affecting prior lawful processing.

5. Service providers and information sharing

Relevant order information may be shared with a courier, payment provider, printing or fulfilment service engaged for your order, business adviser, or competent authority where necessary and lawful. We aim to share only what that task requires. We do not sell customer personal information.

FormSubmit processes the enquiry fields you choose to send and the request information needed to operate its email service. It may retain submissions and use its own cookies or spam checks; its privacy terms apply. WhatsApp/Meta, hosting and email providers, and other external services also process information under their own terms. These services may process information outside South Africa. Where we arrange a cross-border transfer, we will use a lawful basis and appropriate safeguards under POPIA. An external link is not a guarantee about that provider’s practices.

6. Retention and security

We keep information only as long as reasonably necessary for the stated business purpose, applicable record-keeping obligations, or legitimate resolution of an order or dispute. When no longer needed and not lawfully required, it should be deleted or de-identified. We cannot promise immediate deletion of information we are required to retain.

We take reasonable, appropriate steps to restrict access and protect information, and expect relevant service providers to protect information entrusted to them. No communication service or device is completely risk-free. Please avoid sending unnecessary sensitive information. If a security compromise triggers a legal notification duty, the required notifications will be made.

7. Your privacy choices and rights

You may ask what personal information we hold, request access or correction, and request deletion or restriction where applicable. You may object to processing on applicable grounds, withdraw consent where processing relies on it, and complain about our handling of information.

Send requests to Tiaan Bezuidenhout at info@forg3d.co.za or on WhatsApp at +27 67 348 6378. We may request proportionate verification to avoid disclosing information to the wrong person, and will explain any lawful limitation or permitted fee. You can also complain to the Information Regulator without giving up another remedy.

Information Regulator enquiries: enquiries@inforegulator.org.za; telephone 010 023 5200. POPIA complaints: POPIAComplaints@inforegulator.org.za. Use the Regulator’s current contact and complaint instructions when submitting a complaint.

8. Children, reviews, and marketing

A parent, guardian, or appropriately authorised adult should arrange a child’s participation in a workshop and provide only the information needed. We do not intentionally invite children to provide personal information for unrelated marketing.

Reviews are voluntary. Please avoid publishing other people’s private information in a review. If a review-related offer is permitted by the relevant platform, any required incentive disclosure must be made. We will seek the necessary permission before reusing identifiable customer photos, designs, or testimonials for our own marketing.

9. Updates to this notice

The date above identifies the current notice. If our contact details, website features, recipients, or processing purposes change, we will revise it and provide further notice or obtain consent where required. A new notice does not authorise an otherwise unlawful use of previously collected information.