Terms & Conditions

1. Our business and these terms

FORGED 3D is the trading brand of FORGED3D (Pty) Ltd, owned by Tiaan Bezuidenhout and located in Langenhoven Park, Bloemfontein, Free State, South Africa. Contact us at info@forg3d.co.za or on WhatsApp: +27 67 348 6378.

These terms apply with your written quote and order confirmation. Mandatory consumer rights always prevail. An agreed order is governed by the terms supplied when it was concluded; later website updates do not retrospectively change that order.

2. Quotes, orders, and payment

Selecting a product or opening a WhatsApp message is an enquiry, not an automatic purchase. Before you pay, we will confirm the product or design, printed or digital format, price, expected timing and any agreed discount. For physical prints we also confirm plastic, colour, dimensions, quantity and shipping where applicable; digital orders include the chosen file format and licence.

An order is concluded when you and FORGED 3D accept the written quote and its stated payment requirements. Please check the details and ask for corrections before accepting. Additional work, material substitutions, or price changes to an accepted order require agreement; we will not silently substitute the specified plastic or colour.

Payment instructions, any deposit, the balance due, and any legally applicable taxes will be stated in the quote. FORGED3D is currently not VAT-registered and does not add VAT to these estimates. We do not take payment through this website. Keep your quote, payment record, and order confirmation.

3. Product specifications and 3D-print characteristics

Printed models and digital files are different products. Unless the quote says otherwise, a digital request is for model files rather than a physical print. Each plastic option can have its own unit price or provisional estimate; the printed-product subtotal is the unit amount multiplied by physical quantity, before shipping. Digital models have a single model estimate and no quantity multiplier. These amounts are not a final quote. An option marked “Estimate on request” must be quoted.

Please explain the intended use, operating conditions, and fit requirements. Layer lines, support marks, and small colour or dimensional variations may be inherent to a disclosed printing process. They do not excuse structural defects, an incorrect agreed specification, unsafe goods, or an unsuitable product supplied for a purpose we accepted.

Images may show a prototype, illustration, accessories, or an enclosure for context. What is included, the agreed finish, and any tolerances must be made clear in the product description or quote. No certification for a particular safety-critical, medical, food-contact, load-bearing, or heat-intensive use is implied by an image.

4. Shipping and delivery

Customers pay the ordinary outbound shipping fee agreed on WhatsApp at the point of purchase. We will disclose that fee and the complete payable amount before you commit. Shipping is not included in the product subtotal unless expressly stated.

Please provide a complete delivery address and contact number. Production and delivery estimates will be confirmed for your order, and material delays will be communicated. Any redelivery charge caused by incorrect customer details must be reasonable and agreed, subject to applicable law.

We remain responsible for our legal delivery obligations. A damaged parcel is not automatically the customer’s risk merely because a courier carried it. Collection and transport for a qualifying defective-goods return are handled at our risk and expense as required by law.

5. Care, breakage, and intended use

Use the part for its agreed purpose and follow the material and care guidance supplied. Excessive force, impacts, unsuitable heat or chemicals, unauthorised modification, and use outside the agreed conditions can damage a print.

Where damage is caused by the customer’s accident, misuse, or unsuitable treatment rather than a product defect or our failure to meet the order, repair, replacement, and associated shipping are at the customer’s cost, with a quote agreed first. A part breaking during reasonable intended use is not automatically treated as misuse. Statutory quality and safety rights remain intact.

6. Digital models and supplied designs

Digital models supplied by FORGED3D under our Open Commercial Licence may be used, copied, edited, reproduced, shared, redistributed and resold, including modified versions, for personal or commercial purposes. For rights that we own or are authorised to license, this is a worldwide, perpetual, non-exclusive, royalty-free permission without per-copy quantity limits or an attribution requirement. Purchasing the file does not transfer copyright ownership, and no additional per-copy royalties are charged.

Choose the requested file format from the product options. Digital requests do not use order quantity or multiply the model price by a number of copies. We will confirm the files and supply method on WhatsApp. This licence does not grant third-party trademark, patent, privacy or other rights that FORGED3D does not control; mandatory consumer rights remain unchanged.

If you supply a design or reference file, you must have permission to commission the requested use. Ownership of an existing design is not transferred merely by requesting a print. File errors or supply failures will be assessed fairly; downloading a file does not automatically extinguish mandatory remedies.

7. Cancellations and product problems

Contact us promptly if you need to cancel or change an order. Your legal cancellation, quality, and return rights apply. The Refund & Return Policy in the footer explains the process for damage on arrival, printing defects, incorrect specifications, and change-of-mind requests.

Genuinely personalised goods may be treated differently from ordinary catalogue items under applicable cancellation rules. We do not treat every print-to-order item as automatically exempt, or impose a blanket “no refunds” rule. Any lawful cancellation charge will be explained before it is applied.

8. Returning-customer and review discounts

Discount options may be available to verified returning customers. You can provide a previous order reference or other reasonable proof of purchase. Any offer, amount, eligibility criteria, and validity period must be confirmed on WhatsApp before payment; discounts do not combine unless agreed.

Where a review platform permits review incentives, an offer may also be available for proof of a genuine, voluntary review. A positive review may be submitted as proof, but eligibility is not conditional on a positive rating, praise, removal of criticism, or a change to honest feedback. Any required disclosure of an incentive must be made, and an offer will not be applied where the platform prohibits it.

A discount does not reduce your statutory rights or make refund assistance conditional on a review. You may redact unrelated personal details from proof you send.

9. Complaints, reviews, and resolving concerns

Please contact Tiaan Bezuidenhout on WhatsApp with your order reference and concern so we can investigate. We ask for respectful communication and factual information. We may address unlawful threats, harassment, or deliberately false statements through appropriate channels, without withholding a remedy you are legally entitled to.

You do not have to promise silence, remove a review, leave a favourable review, or surrender a right to complain to receive a qualifying repair, replacement, or refund. Honest reviews, lawful criticism, and complaints to a regulator or ombud are permitted.

South African law applies. Nothing excludes liability that cannot lawfully be excluded, including liability for gross negligence or applicable product-safety duties, and nothing prevents access to a competent court, the National Consumer Commission, or an appropriate ombud.